SC&P CIVILS LIMITED is a Northern Ireland-based contractor specialising in road construction, civil engineering and associated infrastructure works. We provide project-based construction services to contractors, developers and commercial clients in Northern Ireland and supported locations across the United Kingdom.
Our website enables business clients, including eligible European businesses, to enquire about our services, request project quotations and make payments relating to agreed construction work.
This Service Fulfilment Policy explains how enquiries are assessed, contracts are confirmed, deposits are collected, project stages are scheduled and payments are applied to the agreed services.
Our services are delivered at the agreed construction site or project location. They are not standard retail products and do not involve the ordinary dispatch of physical goods purchased through an online shop.
2. Service Scope
Our services may include:
Road construction and associated road works.
Civil engineering services for commercial developments.
Road and infrastructure construction works.
Site preparation and related site works.
Contracted civil engineering and construction activities.
Project-based construction services delivered according to agreed specifications.
The actual services provided will depend on the accepted quotation, project contract, technical specifications, site conditions and applicable regulatory requirements.
We serve projects in Northern Ireland and other supported UK locations, subject to project suitability, operational availability and any necessary permissions.
3. Customer Eligibility and Project Locations
Our website primarily serves business clients, including construction contractors, developers and commercial organisations seeking construction and infrastructure services.
European businesses may submit enquiries for projects located in Northern Ireland or other UK locations where our services are available.
Submitting an enquiry does not automatically constitute acceptance of a project. Each proposed engagement is assessed according to its location, scope, technical requirements, schedule and commercial feasibility.
Before a project is accepted, the parties must establish the relevant contractual arrangements and confirm any applicable payment obligations.
4. Service Request and Fulfilment Process
Our standard service fulfilment process follows these stages:
Stage 1 — Request a Quote
Clients submit a project enquiry with the location, type of work, anticipated schedule and available technical information.
Stage 2 — Project Assessment and Contract
We review the proposed requirements and, where appropriate, provide a quotation. Following acceptance, the parties confirm the scope of work, pricing, schedule, payment terms and other relevant contractual conditions.
Stage 3 — Deposit Payment
Where required by the accepted agreement, the client pays the initial project deposit. The deposit amount and due date are specified in the quotation, contract or invoice.
Stage 4 — Project Planning and Mobilisation
After the agreed commencement conditions have been satisfied, we coordinate the project schedule, resources, site access and other necessary arrangements.
Stage 5 — Stage Payments and Service Delivery
The project progresses according to the agreed work schedule. Payments are collected at the contractual milestones or other agreed payment dates.
Stage 6 — Completion and Handover
Once the agreed work has been completed, we arrange the applicable inspection, completion confirmation or handover process in accordance with the project contract.
The precise process may vary depending on the size, complexity and contractual requirements of each project.
5. Indicative Service Timeframes
The following timeframes are general planning estimates. Actual timeframes depend on project complexity, the completeness of the information supplied, site conditions, approvals, resource availability and the terms of the accepted contract.
Service stage
Indicative timeframe
Acknowledgement of an enquiry
Within 1 business day
Initial review of project requirements
Approximately 2–5 business days after sufficient information is received
Preparation of a quotation
Typically 5–10 business days after sufficient project details are available
Contract review and confirmation
Typically 3–10 business days after the quotation is issued, depending on negotiations and approvals
Deposit payment
According to the due date specified in the contract or invoice, commonly within 5–10 business days of the relevant payment request
Initial project planning
Typically 5–10 business days after the deposit is received and commencement conditions are satisfied
Site mobilisation and work commencement
According to the agreed project schedule, site readiness and required approvals
Stage payments
At the milestones or due dates specified in the accepted payment schedule
Completion and handover
According to the project scope, inspection requirements and agreed completion arrangements
These are indicative timeframes rather than guaranteed deadlines. Larger infrastructure projects may require longer assessment, procurement, approval and mobilisation periods.
The contractual project schedule takes precedence where a different timeframe has been expressly agreed.
6. Quotations and Contract Confirmation
Clients should provide sufficient information for us to assess the project and prepare a suitable quotation.
Depending on the project, this may include:
Project location and site access information.
Description and scope of the required works.
Technical drawings, specifications or supporting documents, where available.
Anticipated start date and completion requirements.
Relevant site constraints or approval requirements.
A quotation may identify the proposed work scope, price, estimated schedule, payment milestones, exclusions and other applicable conditions.
A project becomes confirmed when the relevant quotation or contract has been accepted and the conditions for commencement have been satisfied. Where a signed contract or other formal approval is required, work will not be treated as confirmed until that requirement has been met.
Any material changes to the accepted scope, price or schedule will be documented and agreed in accordance with the contract.
7. Deposits and Initial Payments
Certain projects require an initial deposit before project planning, mobilisation or construction work begins.
The deposit amount, payment deadline and purpose will be stated in the relevant quotation, contract or invoice.
Deposits may be collected for the following agreed services:
Road Construction Project Deposit.
Site Works Deposit.
Other project-specific deposits expressly identified in the contract.
A deposit confirms the relevant payment obligation under the agreed project arrangements. It does not, by itself, guarantee an immediate commencement date if site access, permits, technical approvals, resources or other contractual conditions remain outstanding.
Once the deposit has been received, we will proceed with the applicable planning and coordination activities in accordance with the agreed schedule.
The treatment of deposits in the event of cancellation will be governed by the contract and applicable law, taking account of the circumstances and any refund entitlement.
8. Stage Payments and Payment Milestones
For projects delivered over multiple stages, the client may be required to make payments according to an agreed payment schedule.
Depending on the contract, milestones may relate to:
Completion of an agreed preliminary or site preparation stage.
Progress of specified road construction works.
Completion of defined civil engineering activities.
Delivery of an agreed infrastructure work package.
Completion, inspection or handover of specified work.
The actual milestones, amounts, supporting documentation and payment deadlines will be set out in the project contract or payment schedule.
Stage payments are not automatically based on a fixed percentage or standard number of days. They are determined by the requirements of the individual project and the parties’ agreement.
Where a milestone requires inspection, approval or other confirmation, the applicable procedure will be stated in the contract. Clients should refer to their invoice and payment schedule for the amount due and the relevant payment reference.
9. Online Payment and Transaction Confirmation
Our website may facilitate online payments for agreed construction and civil engineering services through Stripe or another payment service provider identified during checkout.
Online payments may include:
Road Construction Project Deposit.
Civil Engineering Service Payment.
Road & Infrastructure Works Payment.
Project Stage Payment.
Site Works Deposit.
Contracted Civil Works Invoice Payment.
Each transaction must correspond to an accepted quotation, project contract, agreed payment milestone or issued invoice.
After a payment is submitted, transaction confirmation depends on the payment provider’s authorisation and processing procedures. Where available, clients may receive an online confirmation, payment receipt or other transaction record.
A payment confirmation establishes the status of the relevant transaction; it does not independently confirm that construction work has been completed.
If a payment is pending, declined or cannot be matched to the relevant project, we may contact the client to clarify the transaction before updating the payment record.
10. Project Mobilisation and Commencement
Project mobilisation will take place according to the accepted contract and agreed schedule.
Before work begins, relevant conditions may include:
Receipt of the required deposit or initial payment.
Confirmation of the project scope and specifications.
Agreement on the commencement date.
Availability of suitable site access.
Completion of required surveys, approvals or permits.
Coordination of labour, equipment, materials and other resources.
Satisfaction of applicable health and safety requirements.
Where these conditions are satisfied, we will coordinate the commencement of work in accordance with the agreed project schedule.
If an outstanding condition prevents commencement, we will communicate the issue and, where reasonably practicable, advise the client of the expected impact on the schedule.
11. Project Delivery and Completion
Services are delivered at the construction site or project location specified in the accepted agreement.
Project progress and completion are assessed against the agreed scope of work, specifications, contractual milestones and applicable inspection or handover procedures.
Depending on the project, completion documentation may include a progress report, milestone confirmation, completion record, handover documentation or other records specified in the contract.
Any outstanding work, defects or completion issues will be handled according to the applicable contractual procedures and legal obligations.
The delivery of construction services does not involve standard parcel tracking or a retail shipping process. Project schedules, site attendance, progress records and contractual documentation are used to coordinate service delivery.
12. Delays and Changes to the Schedule
Project timeframes may be affected by circumstances including:
Adverse weather or unsuitable site conditions.
Delays in obtaining necessary approvals or permits.
Restricted site access or unforeseen ground conditions.
Material or equipment availability.
Changes requested by the client.
Third-party activities or utility coordination.
Other circumstances beyond reasonable control.
Where a material delay becomes apparent, we will notify the client as soon as reasonably practicable and discuss any necessary schedule adjustments.
Extensions of time, changes to milestones and related payment arrangements will be handled in accordance with the accepted contract and applicable law.
We do not guarantee completion within an indicative timeframe unless that timeframe has been expressly agreed as a binding contractual commitment.
13. Cancellation and Refunds
Requests to cancel a project or obtain a refund must be submitted in writing to projects@scpcivils.com.
The request should include the project reference, relevant invoice or payment reference, the amount concerned and the reason for the request.
Cancellation and refund eligibility depend on the accepted contract, the stage of performance, work already completed, materials or costs properly committed, and applicable law.
Where a refund is due, it will be processed in accordance with the contractual terms and applicable legal requirements. Approved refunds will generally be returned to the original payment method where practicable.
We aim to initiate approved refunds within 5–10 business days after the refund decision has been confirmed, where reasonably practicable. The time required for funds to appear in the client’s account may depend on the payment provider and financial institution.
Nothing in this Policy removes a refund or other remedy required by applicable law.
14. Client Responsibilities
To support timely fulfilment, clients are expected to:
Provide accurate and complete project information.
Review and approve quotations, contracts and payment schedules promptly.
Pay deposits and invoices according to the agreed terms.
Provide site access and information where required under the contract.
Obtain any permissions or approvals allocated to them.
Notify us of changes that may affect project scope, safety or scheduling.
Respond to reasonable requests for project clarification or milestone approval.
Failure to meet an agreed responsibility may affect project commencement, progress or completion. Any resulting consequences will be addressed under the applicable contract and law.
15. Communication and Project Support
We communicate with clients through the contact details supplied during the enquiry or contract process.
For questions about quotations, project scheduling, deposits, stage payments, invoices or service completion, please contact our team using the details below.
When contacting us, include the relevant project, contract, invoice or payment reference so that we can identify the matter efficiently.
We aim to respond to general enquiries within one business day where reasonably practicable. Detailed technical assessments, contractual reviews and project scheduling decisions may require additional time.
